Product Info

How does the Pocket Closet work?

The Pocket Closet is powered by robotics to enable seamless automation at the touch of a button. It rests on a set of powered wheels that drive the closet back and forth, guided by a metal track set against the wall.

What is included with my Pocket Closet order?

The Pocket Closet comes ready to assemble with furniture panels, shelves and hanging rails, and the robotics that power everything. A TV and the other accessories shown in product images are not included.

Why would I only buy the moving half of the Pocket Closet?

If you already have a built-in wall closet, you can buy the moving half of the Pocket Closet and install it against this wall closet to create the walk-in closet experience.

Do you have other colors or styles available?

For now, we offer options in the white/oak of the Founders’ Edition, and the oak or walnut versions of the regular Pocket Closet.

What is the difference between the Founders’ Edition and the regular Pocket Closet?

The Founders’ Edition is the first launch version of the Pocket Closet, available in limited quantity, for delivery in 2018. It is the only version that is mostly white with oak accents. The regular Pocket Closet comes with different color options and will be shipping in Q2 2019.


Are the shelves and hanging bars adjustable? Do you have drawers?

The panels of the Pocket Closet come with pre-drilled holes, making the placement of the shelves and hanging bars are fully customizable to suit your needs.  The Pocket Closet is designed to accommodate drawers, which we plan to offer for sale in the near future.

What size TV works in the Pocket Closet nook?

Most TVs up to 48” fit in the Pocket Closet, depending on dimensions and size of the stand or feet. There is power within the nook to plug in the TV.


Specifications

Do you have a product specification sheet for the Pocket Closet?

Yes!  You can find the Pocket Closet product specification sheet here.


Where can I install my Pocket Closet?

You can install your Pocket Closet in any interior space, so long as the space meets the dimension and other space requirements.  The Pocket Closet should not be installed in an outdoor space.


What are the dimensions of the Pocket Closet?

The Pocket Closet is 75” across and 81.5” tall. The moving half of the Pocket Closet is 23.5” deep, and the static half is 13.5” deep. It can expand across the track to create an opening as wide as 60”.

How much space would I need to fit a Pocket Closet?

In order to fit a full Pocket Closet in your space (moving plus static halves), with clearance for access, you need approximately 9’ width by 10’ length of unobstructed floor space, and minimum 7’ ceiling height.

What other space requirements are needed for a Pocket Closet to work in my home?

The Pocket Closet requires hard flooring such as hardwood, laminate, tile, or polished concrete. We don’t recommend putting the Pocket Closet over carpet. The Pocket Closet performs best on flooring that is level to within 1.5 degrees of zero.  One easy way to check whether your floor is level is to use a level app on your smartphone, and test levelness in a number of different areas where you intend to install the Pocket Closet.

How is the Pocket Closet powered? How much power does it use?

It’s plugged into any conventional outlet, no dedicated circuit required! While moving, the Pocket Closet uses less than 1/10th the power of a hairdryer.


Shipping, Delivery, Installation & Relocation

Where is the Pocket Closet available?

The Pocket Closet is available for purchase and shipment anywhere in the contiguous 48 US states.


When can I expect my Founders’ Edition Pocket Closet delivery?

We will be delivering the Founders’ Edition Pocket Closets as early as mid-December 2018. Once your order is complete, you’ll get an email from the Ori team to set up a delivery date!

When can I expect my pre-ordered Pocket Closet delivery?

We will be delivering the oak and walnut Pocket Closets beginning in Spring 2019. Once your order is complete, you’ll get an email from the Ori team with additional details.

Do you provide assembly services?

Yes! With your purchase you can choose to have us install the Pocket Closet for an additional fee (installation is complimentary for orders placed prior to December 31, 2018). This includes white glove delivery and full assembly.

How long will it take if I assemble the Pocket Closet myself?

We expect that self-assembly would take about 3-4 hours with two people. We recommend that prior to installation you thoroughly clean and dry the floor space.

What tools do I need to assemble the Pocket Closet?

All you will need is a Phillips head screwdriver (or power drill with a Phillips head bit) and a set of Allen wrenches.


How is the Pocket Closet attached? Is it permanent?

The Pocket Closet isn’t permanently attached to your home! It’s connected in two places: first, the guide track is either taped to the floor, or, for extra stability, screwed to the baseboard, wall or floor. Second, it’s plugged into any conventional outlet.  If you purchase the static half of the Pocket Closet, we recommend that, for additional safety, you attach it to the wall using the bracket included with your purchase. That’s it!


Can my Pocket Closet be moved after it has been installed?

Yes! Since it’s not permanently attached, you can move the Pocket Closet as you’d move any other furniture. You will need to remove the guide track’s tape or screws, then replace those when the Pocket Closet is in its new home.  The mounting tape we use and recommend is 3M VHB Heavy Duty Mounting Tape 5952, 2” width.


Returns & Refunds

What is your return policy?

We are confident you'll love our products, but if you don’t please contact us. We’ll work with you to resolve any issue. And if you decide to return a product, just contact us within 15 days of receiving an order. We’ll come and pick it up at our expense, then issue you a refund for the full purchase price of the product (shipping and installation charges are non-refundable).  Products that have been modified or damaged are not eligible for return.


What is your refund policy?

If you return an eligible product within 15 days of receiving an order, we will refund you the full purchase price of the product (shipping and installation charges are non-refundable).

Is my pre-order deposit refundable?

Your pre-order deposit for the Pocket Closet is refundable until payment is due for the full balance. Once you complete your order you will receive further instructions in an email from the Ori team with information about payment and shipment dates.


Using Your Pocket Closet

How do I control my Pocket Closet?

You can control the Pocket Closet in three ways: with the Ori Square interface on the side of the closet, using the Ori app, or by voice control connected through Amazon Alexa or Google Home devices.

How does the Ori Square interface work?

Slowly wave your hand right in front of the Square (or touch it) to light up the control buttons. Your main control is the “preset” closet button in the bottom middle of the Ori Square.  This preset is programmed to automatically open or close the closet fully. The slider on the top of the Ori Square dims and brightens the Pocket Closet lighting. Pressing and holding the left and right arrows on either side of the Ori Square will cause the moving half of the closet to move in the direction of the arrow.


Why should I download the Ori app?

Three major reasons! First, if you have any questions or troubleshooting issues, you can contact the friendly people in Ori Support directly via the Ori app. Second, the app functions as a digital remote, so you can open or close your closet from across the room!  And Third, you can reconfigure or reset the location of your preset as needed to better suit your space.

How do I set up my Ori app?

That’s easy!  Download the Ori app from the iPhone or Android app stores, then create an account. Once downloaded, simply follow the prompts on the app as it walks you through the setup steps.


How do I set up voice control?

With Google Assistant, say “Hey Google, talk to Ori”. Then follow the instructions in the Google Home app to connect to your Ori account. Use the username and password you created when first downloading the Ori app.

To connect with Amazon Alexa, you can either say “Alexa, activate Ori” or search for the Ori skill in the Alexa app. Then follow the instructions on the Alexa app to connect to your Ori account. Use the username and password you created when first downloading the Ori app.


Safety & Troubleshooting

Is the Pocket Closet safe?

Yes! The Pocket Closet meets or exceeds the recommended safety requirements for household and commercial furnishings.


What happens if the Pocket Closet bumps into something?

The Pocket Closet knows when it hits something unexpected, like a person or a piece of furniture. It automatically stops with minimal force.


I have small children and/or pets, how are they protected from the moving closet?

In two ways: First, you can always be in control of the Pocket Closet’s movement.  The preset is there for your convenience, but you also can simply use the arrows on the Ori Square, which allows you to keep an eye on any child, pet or other object as you move the closet.  Second, the Pocket Closet has a proprietary obstacle protection feature that stops the closet from moving when it feels pressure.

What happens if the power goes out?

No problem! When the Pocket Closet loses power or is unplugged, it automatically converts to “manual mode”. This allows you to easily move the Pocket Closet by hand, and open or close it as necessary. When power is restored, the arrows on the Ori Square will flash in an alternating fashion.  Press and hold the directional arrows to fully open and then fully close the moving half of the closet. During that process you will hear tones telling you that the system is reset and ready to be used normally!


If something on the Pocket Closet malfunctions or is damaged, where do I go for support?

Using the Ori app, you can reach out to our friendly Ori Support team directly! Click the question mark to send a message to the Ori team immediately. We will respond within 24 hours.

 

Product Info & Specifications

How does the Studio Suite work?

The Studio Suite is powered by robotics to enable seamless automation at the touch of a button. It rests on a set of powered wheels that drive the furniture and bed back and forth, guided by a metal track set against the wall.


Where can I live with a Studio Suite?

Check out our locations page! Here you’ll see opportunities where you can see a Studio Suite in person, stay in a Studio Suite-equipped apartment, or live with a Studio Suite in one of the buildings across the country that have Studio Suites available for rent right now (or purchase as a condo).


Why can’t I purchase a Studio Suite directly?

Due to installation requirements and product specs, the Studio Suite isn’t available to individual consumers for purchase currently. We’re focused on working with real estate developers to get Studio Suites installed in buildings across the country for rent or purchase as condos.


I’m a developer and I’m interested in the Studio Suite for my current or upcoming project. How do I get in touch with you?

Head over to our developers page to send us your info!


Do you have a product specification sheet for the Studio Suite?

Yes!  You can find the product specification sheets for the Original Studio Suite here and Studio Suite Slim here.

What colors and styles are available?

We offer two version of the Studio Suite, the original Studio Suite and the Studio Suite Slim.

The original Studio Suite is offered in walnut/white and oak/white.  The Studio Suite Slim is offered in walnut, oak and white/oak.


What are the dimensions of the Studio Suite?

Both Studio Suite versions with a full bed are 59” x 92” when the system is fully closed, and 117” x 92” when the system is fully open.  Both Studio Suite versions with a queen bed are 65” x 98” when the system is fully closed, and 128” x 98” when the system is fully open. The original Studio Suite (full and queen) is 94” tall.  The Studio Suite Slim (full and queen) is 91” tall.


How much space would I need to fit a Studio Suite?

In order to fit a Studio Suite in your space, with clearance for access, you need at least 11’ width by 14’ length of unobstructed floor space, and 8’ ceiling height.


Which accessory products are compatible with the Studio Suite?

Mattress: Any standard full or queen size mattress works with the Studio Suite! We recommend that you use a mattress no thicker than 10”, so there’s enough room for your pillows to stay on the bed while it disappears. A thicker mattress will fit, but you may need to move pillows before closing.

TV: For the original Studio Suite, TVs up to 50” will generally fit; depending on the size of the TV stand, dimensions should be no bigger than 48” x 29”.  The Studio Suite Slim can accommodate a TV mount for TVs up to 60”.

Flooring: Hard flooring such as hardwood, laminate, tile, or polished concrete.

Cable TV hookup: We recommend having a wireless HDMI setup to avoid weaving a cable through the system.


Using a Studio Suite

How do I control a Studio Suite?

You can control a Studio Suite in three ways: with the Ori Square interface on the side, using the Ori app, or by voice control connected through Amazon Alexa or Google Home devices.


How does the Ori Square interface work?

Slowly wave your hand right in front of the Square (or touch it) to light up the control buttons. Your main controls are the “preset” buttons on the bottom.  These presets are programmed to automatically reconfigure the system to “living room”, “walk-in closet” or “bedroom” modes. The slider on the top of the Ori Square dims and brightens the Studio Suite lighting.  Pressing and holding the left and right arrows on either side of the Ori Square will cause the Studio Suite to move in the direction of the arrow.


Why should I download the Ori app?

Three major reasons! First, if you have any questions or troubleshooting issues, you can contact the friendly people in Ori Support directly via the Ori app. Second, the app functions as a digital remote, so you can open or close your closet from across the room!  And Third, you can reconfigure or reset the location of your presets as needed to better suit your space.

How do I set up my Ori app?

That’s easy!  Download the Ori app from the iPhone or Android app stores, then create an account. Once downloaded, simply follow the prompts on the app as it walks you through the setup steps.


How do I set up voice control?

With Google Assistant, say “Hey Google, talk to Ori”. Then follow the instructions in the Google Home app to connect to your Ori account. Use the username and password you created when first downloading the Ori app.

To connect with Amazon Alexa, you can either say “Alexa, activate Ori” or search for the Ori skill in the Alexa app. Then follow the instructions on the Alexa app to connect to your Ori account. Use the username and password you created when first downloading the Ori app.


Safety & Troubleshooting

Is the Studio Suite safe?

Yes! The Studio Suite meets or exceeds the recommended safety requirements for household and commercial furnishings.


What happens if the Studio Suite bumps into something?

The Studio Suite knows when it hits something unexpected, like a person or a piece of furniture. It automatically stops with minimal force.


I have small children and/or pets, how are they protected from the moving system?

In two ways: First, you can always be in control of the Studio Suite’s movement.  The presets are there for your convenience, but you also can simply use the arrows on the Ori Square, which allows you to keep an eye on any child, pet or other object as you move the system.  Second, the Studio Suite has a proprietary obstacle protection feature that stops the closet from moving when it feels pressure.

What happens if the power goes out?

No problem! When the Studio Suite loses power or is unplugged, it automatically converts to “manual mode”. This allows you to easily move the Studio Suite by hand, and open or close the bed as necessary. When power is restored, the arrows on the Ori Square will flash in an alternating fashion.  Press and hold the directional arrows to fully move the system across your space. During that process you will hear tones telling you that the system is reset and ready to be used normally!


If something on the Studio Suite malfunctions or is damaged, where do I go for support?

Using the Ori app, you can reach out to our friendly Ori Support team directly! Click the question mark to send a message to the Ori team immediately. We will respond within 24 hours.

 

Product Info

When will the Cloud Bed be available for purchase?

The Cloud Bed will be available for purchase in 2019. Be the first to know when it’s available by signing up here!

How much will the Ori Cloud Bed cost?

We will announce pricing for the Cloud Bed next year, so stay tuned!

I’m a developer and I’m interested in the Ori Cloud Bed for my current or upcoming project. How do I get in touch with you?

Head over to our developers page to send us your info!

Where can I see a Cloud Bed in person?

Keep an eye on our locations page. We’ll update it with Cloud Bed locations as soon as they are ready to go.

 

What do I do if the arrows on the Square interface are alternately flashing?

Follow the steps for “What if the power goes out?”in the product sections above.

What do I do if the Square doesn't light up when I wave near it or press the Ori logo?

Double check that your Ori is securely plugged in and the power isn’t out. If those are both normal, contact Ori via the Ori app for personalized support. In the meantime, your Ori can always be unplugged and moved manually.

How do I get my system into Setup Mode?

Hold the left and right arrows until you hear a ringing tone, then remove your hands from the interface without touching the buttons. The Square lighting should be fading in and out. If you’re still having trouble getting into setup mode, contact Ori via the Ori app for personalized support.

What do I do if my iPhone connects to the system but says “internet unavailable”?

First, try forgetting the Ori network and put your phone in airplane mode. Make sure the Square lighting is still fading in and out, then try connecting to the Ori network again. If this doesn’t work, make sure you have downloaded the latest version of iOS. If all else fails, contact Ori via the Ori app for personalized support.

What do I do if my Android won’t connect to the system?

Try unplugging and plugging in your Ori system, then try following the instructions in the app again. If that doesn’t work, make sure your smart network switch is off (this can be found in your WiFi settings). Then unplug and plug in your Ori system and again follow the instructions in the app. If you’re still having trouble, contact Ori via the Ori app for personalized support.

 

What are “robotic interiors”?

Ori is introducing the category of “robotic interiors” to modern living.  Robotic interiors are furniture and architectural elements of interior space that can be powered by robotics to transform them from static to dynamic to make the space feel and function as though it were much larger. Just about any space has the potential to be transformable.

Who can I contact with more questions?

Reach out to us at info@oriliving.com! We’d love to hear from you.

What does “Ori” come from?

The name “Ori” comes from origami, the Japanese art of folding paper to create beautiful and remarkable objects. It’s also a reference to the Japanese word meaning “opportunity”.  At Ori, we want to seek out the opportunities when life and space unfold!

Where is Ori, Inc. based?

We’re based in Boston, Massachusetts, not far from our MIT roots!